What Refrigerator Has the Most Complaints? Explained

Samsung refrigerators rack up the most complaints every year, according to the U.S. Consumer Product Safety Commission (CPSC) data. Many consumers report problems with defective icemakers, inconsistent temperatures, food spoilage, and fire hazards. Samsung has not issued any official recalls or warnings for its refrigerators, despite hundreds of complaints and a federal investigation. In this article, we will explore why Samsung refrigerators are so problematic, what you can do if you own one, and what are some of the best refrigerator brands to buy instead.

Why Samsung Refrigerators Are Problematic

Samsung is a well-known brand for electronics, but its refrigerators have a reputation for being unreliable and poorly designed. Some of the common issues that Samsung refrigerator owners face are:

  • Defective icemakers: Many Samsung refrigerators have icemakers that either stop working, leak water, or produce too much ice. Some consumers have reported that the ice dispenser shoots out ice cubes randomly, or that the ice melts and drips onto the floor. The icemaker can also freeze up and block the air vents, affecting the cooling performance of the refrigerator.
  • Inconsistent temperatures: Samsung refrigerators often fail to maintain the desired temperature, either running too cold or too warm. This can cause food to spoil faster, or even freeze in the fridge section. Some consumers have reported that their Samsung refrigerators display temperatures that are 20 degrees lower than the actual temperature inside. This can be dangerous for storing perishable items, such as medication, breast milk, or meat.
  • Food spoilage: Due to the temperature fluctuations, many Samsung refrigerator owners have experienced food spoilage and waste. Some have even gotten sick from eating spoiled food. Food spoilage can also lead to unpleasant odors and mold growth inside the refrigerator.
  • Fire hazards: Samsung refrigerators have been linked to several cases of fire, smoke, and electrical sparks. The CPSC has received reports of Samsung refrigerators catching fire, melting, or exploding. Some consumers have suffered property damage, injuries, or even death as a result of these incidents.
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What You Can Do If You Own a Samsung Refrigerator

If you own a Samsung refrigerator and are experiencing any of the problems mentioned above, you have several options to try to resolve the issue. Here are some of the steps you can take:

  • Contact Samsung customer service: You can call Samsung at 1-800-SAMSUNG or visit their website to request a repair, replacement, or refund. However, many consumers have complained that Samsung customer service is unresponsive, unhelpful, or rude. Some have reported that Samsung refused to honor their warranty, charged them for repairs, or sent them defective parts. You may have to wait for a long time, or deal with multiple representatives, before getting a satisfactory solution.
  • Join a class-action lawsuit: Several class-action lawsuits have been filed against Samsung for its faulty refrigerators. You can join one of these lawsuits to seek compensation for your losses and damages. However, joining a class-action lawsuit does not guarantee that you will receive any money, or that the lawsuit will be successful. It may also take a long time, or cost you legal fees, to participate in a class-action lawsuit.
  • File a complaint with the CPSC: You can file a complaint with the CPSC to report any safety issues or hazards with your Samsung refrigerator. The CPSC is the federal agency that regulates consumer products and recalls. By filing a complaint, you can help the CPSC to investigate Samsung and take action to protect other consumers. You can file a complaint online, by phone, or by mail. You can also check the CPSC website to see if there are any recalls or warnings for your Samsung refrigerator model.
  • Buy a new refrigerator: If none of the above options work for you, or if you are fed up with your Samsung refrigerator, you may want to buy a new refrigerator from a different brand. Buying a new refrigerator can be expensive, but it may save you money, time, and hassle in the long run. You can also avoid the risk of food poisoning, fire, or injury from your Samsung refrigerator.
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What Are the Best Refrigerator Brands to Buy Instead

If you are looking for a new refrigerator, you may want to avoid Samsung and other brands that have a high rate of complaints, such as Bosch, Frigidaire, KitchenAid, Maytag, and Thermador. Instead, you may want to consider some of the best refrigerator brands that have a low rate of complaints, high customer satisfaction, and good reliability. Some of the best refrigerator brands to buy instead are:

  • LG: LG refrigerators are rated highly by consumers and experts for their performance, design, and features. LG refrigerators have innovative technologies, such as smart connectivity, door-in-door access, and linear compressors. LG also offers a variety of styles, sizes, and colors to suit your preferences and needs. LG refrigerators have a low rate of complaints and a high rate of customer satisfaction, according to the CPSC data and the Wirecutter survey.
  • GE: GE refrigerators are known for their quality, durability, and customer service. GE refrigerators have a sturdy build, a spacious interior, and an adjustable layout. GE also offers a range of models, from basic to premium, to fit your budget and lifestyle. GE refrigerators have a low rate of complaints and a high rate of customer service, according to the CPSC data and the Wirecutter survey.
  • Whirlpool: Whirlpool refrigerators are popular for their affordability, efficiency, and simplicity. Whirlpool refrigerators have a sleek design, a consistent temperature, and a user-friendly operation. Whirlpool also has a reputation for being reliable and easy to repair. Whirlpool refrigerators have a low rate of complaints and a high rate of customer satisfaction, according to the CPSC data and the Wirecutter survey.
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Conclusion

Samsung refrigerators have the most complaints every year, according to the CPSC data. Samsung refrigerators have many problems, such as defective icemakers, inconsistent temperatures, food spoilage, and fire hazards. Samsung has not issued any recalls or warnings for its refrigerators, despite hundreds of complaints and a federal investigation. If you own a Samsung refrigerator, you can try to contact Samsung customer service, join a class-action lawsuit, file a complaint with the CPSC, or buy a new refrigerator. If you are looking for a new refrigerator, you may want to avoid Samsung and other problematic brands, and consider some of the best refrigerator brands, such as LG, GE, and Whirlpool.